John

I was in an automobile accident that caused a spinal injury and my ability to walk was an issue. I needed surgery. I was confused about what to do and had no idea how to do it. So I contacted a lawyer and he then recommended Imrana. What I didn’t know was that because I was on Medicare everything was twice as complicated. I called her and was immediately set at ease with her frank professionalism and caring compassion. Traits rarely found, much less together!!! She went to work at it and followed me through the doctor’s appointments, the surgery, and the rehab. All along the way she was working with the various insurance entities and keeping the ball rolling in a very timely fashion. She made sure that all bills were taken care of, including the ambulance ride. Thorough and complete, above average competence, empathetic, and honest. To me this wasn’t about money. It was about getting back to walking. With that being said, she did get the amount allowed by law, and yes, I’m walking again. I know you might say she didn’t have anything to do with that, but I assure you that without her, I don’t believe I would have received the same quality of care. And with her background in the medical field, she understood all facets of the procedures and could explain them to me. I will describe her character like this: honest, trust-worthy, professionally qualified, and compassionate. I will recommend her to anyone!!! But, before I go, there is one more thing that I must add; her communication, ethics, and skills are impeccable!!! I have never called and not been able to talk to her or her assistant, or gone more than 24 hours for her to return my requested call back. I can’t say enough about her. Just call and you will see what I mean.